ABOUT: FAQ

Does using the WaxRx® Ear Wash System hurt or feel uncomfortable?

Answer: The WaxRx® system is specifically designed to be gentle, safe, and comfortable, even for people with sensitive ears. Unlike traditional ear syringes or aggressive tools, WaxRx® features a reusable bottle and spray nozzle with a soft, flexible tip that gently, but effectively, directs water where it’s needed—no mess, no stress. It’s a simple way to clean your ears from the comfort of home.

The included ear wax softening drops help prepare your ears before rinsing by loosening hard wax. After washing, the system includes Earvana™ pH Conditioning Powder, which creates a soothing, vitamin C–infused rinse to leave your ears feeling clean and refreshed — not irritated or dry.

That said, you should never feel sharp pain or intense pressure when using the system. A gentle sensation of water flowing into your ear is normal, and many users describe it as odd but satisfying — especially when wax is successfully removed. If you do feel pain or prolonged discomfort at any point, stop using the product and consult your healthcare provider.

Pro Tip: It is best to remain seated while washing. Always use prepared* body-temperature water (around 98–100°F or 37–38°C) to avoid dizziness, discomfort, or the "cold water shock" some people feel in the ear canal.

How do I prepare the water for using WaxRx?

Answer: For your safety and comfort, only use clean, body-temperature water when performing an ear wash.

You have two options:
Use distilled water (available at most stores)
OR
Boil tap water for at least 5–10 minutes, then let it cool to body temperature before using.

What is body temperature water?
Body temperature is approximately 98.6°F (37°C) — the water should feel very warm (not hot nor cool) to the touch.

Never use hot or cold water, as it can lead to discomfort or even dizziness during ear irrigation.

Is WaxRx® safe for kids?

Answer: Yes, the WaxRx® Ear Wash System is designed to be safe for both adults and children 12 years and older. However, for children under 12, we recommend consulting a pediatrician before use.

Is the system messy to use?

Answer: The included splash guard and ear basin help catch any water or wax, keeping the process clean and controlled. However, if you are doing the ear washing by yourself, many users find it easier to clean their ears in the shower or over the sink. Placing a small towel on your shoulder can also help keep clothing dry.

How often can I use the WaxRx® system?

Answer: You can use the WaxRx® Ear Wash System as needed for ear wax buildup. Most users find that using it once or twice a month is sufficient to maintain clean ears. However, if you have excessive ear wax buildup, you may use it more frequently.

Can I use WaxRx® if I have a perforated eardrum?

Answer: No, you should not use the WaxRx® Ear Wash System if you have a perforated eardrum or any kind of ear injury or condition (tubes in ears etc.). If you're unsure about your ear health, it's best to consult your healthcare provider before using the system.

How do I know if the WaxRx® Ear Wash System will work for me?

Answer: As the WaxRx® Ear Wash System is based on our professional ear washers, WaxRx® is designed to safely and effectively remove ear wax, even stubborn impactions, for most users. However, if you have a history of underlying ear conditions, it’s best to consult your doctor before use. If you’re not satisfied after using the system as directed, we offer a 30-day money-back guarantee on the cost of the system (See our Return Policy for Details).

How does the WaxRx® system compare to other ear cleaning methods like Q-tips®?

Answer: Unlike cotton swabs, which can push wax deeper into the ear canal, the WaxRx® Ear Wash System is designed to gently rinse and remove excess wax without potential harm. It provides a more effective, thorough, and safe cleaning solution. Plus, it’s from the brand used by professionals in medical settings!

Can I use the WaxRx® Ear Wash System with ear infections?

Answer: If you have an active ear infection, we do not recommend washing with the WaxRx® Ear Wash System. The system is designed for ear wax removal, not for treating infections, and using it during an infection could cause irritation. Please consult a physician if you suspect you have an ear infection.

Can I reuse the WaxRx® system?

Answer: Yes! The bottle and spray nozzle are reusable. The system includes three disposable tips for hygienic use. After using the three included tips, you can purchase a Refill Kit to continue using your WaxRx® system.

What is the best way to store the WaxRx® system?

Answer: Store the WaxRx® Ear Wash System in a cool, dry place when not in use. The system components (spray nozzle, bottle) should be kept clean and dry. Tips are for single-use only and should be discarded after washing.

Can this help with water trapped in my ears?

Answer: While the system is primarily for wax removal, the gentle rinsing action can sometimes help dislodge water trapped behind wax. However, if you frequently experience water retention, it may be worth discussing with a doctor.

What should I do if the WaxRx® system doesn’t seem to be working for me?

Answer: If you don’t experience the results you expect after following the instructions, here are a few tips:

• Make sure you are using the system as directed.
• Ensure you’re allowing the ear drops to soften the wax before rinsing. For stubborn impactions, let the drops sit in the ear canal for up to 15-20 minutes prior to washing.
• Try performing the wash with a second use if necessary.
• If you still feel that the system isn’t working effectively, feel free to reach out to our customer support for assistance.
  

Is the WaxRx® System FSA/HSA eligible?

Answer: Yes! The WaxRx® system is typically eligible for reimbursement through Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA). Be sure to check with your provider or card issuer to confirm.

Do you offer support if I need help using the system?

Answer: Yes! Our customer support team is available to help with any product questions or usage guidance. During normal business hours you can use the website chat box to talk directly to our customer service team, or you can visit our contact us page to send us a message or give us a call.