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Return & Exchange Policy

30-Day Satisfaction Guarantee & Return Policy

At Doctor Easy Medical Products Corporation, your satisfaction is our priority. That's why we offer a 30-day money-back guarantee on all products purchased directly from us.

If you're not satisfied for any reason, we encourage you to contact our knowledgeable support team first. They may be able to help resolve your concern or provide tips to ensure you're getting the most out of your product.

For Items Purchased at a Retail Store

We do not accept returns for items purchased at retail stores. If you need to return an item purchased in-store, please return it to the original place of purchase. Returns will be subject to the retailer's return policy.

For Items Purchased Directly from Us (WaxRx.com Online Orders)

If you still wish to return your item, please follow these steps:

  • Returns must be postmarked within 30 days of the original purchase date.
  • Ship the complete item, in original condition and original packaging, along with your proof of purchase (receipt or order confirmation) to:
    2816 Othos Cv, Orange Park, FL 32065
  • We recommend using a trackable shipping method, as we cannot guarantee receipt of packages without tracking.
  • Once received, we will issue a refund for the returned item(s).

Refunds are typically processed within 5-7 business days of receiving your return. Please note: We do not refund original or return shipping charges. Returns are accepted for U.S. orders only.

Damaged, Missing, or Defective Items

If your waxrx.com order arrives damaged, incomplete, or not working as intended, please contact us within 7 days of delivery. Include your order number and a brief description or photo of the issue.

We're happy to offer a replacement or exchange for the same item in these cases. We reserve the right to assess the condition of returned items and may decline exchanges where there is evidence of misuse or intentional damage.

Purchases from Unauthorized Sellers or Marketplaces

Items purchased from unauthorized resellers or third-party marketplaces (including some listings on Amazon, Walmart, or eBay) may not be eligible for return, refund, or warranty support. To ensure authenticity and full support, we recommend purchasing only from waxrx.com or authorized retailers.

Need Help With Your Order?

You can reach our customer support team in any of the following ways: