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Return Policy

We offer a 30-day money back guarantee on all of our products.

If you are not satisfied with your order for any reason, we encourage you to first contact our customer service team to troubleshoot any issues you may have.

How can I contact Wax-Rx about a problem with my order?

  • Via the contact form on our website
  • By sending an email to
  • By calling 904-579-4498 (Our customer service hours are 9am–5pm EST Mon–Fri)
  • Via any of our social media channels (listed at the bottom of every page on our website)

What information will I need to have ready?

  • If you ordered your Wax-Rx products directly from our website, please provide your order number.
  • If you purchased your Wax-Rx products from one of our retailers (Walmart, Walgreens, etc), we will need a photo or screenshot of your dated receipt.

How long does the return process take?

  • Timeline for processing the refund/return is within 3 Business Days from return approval.

Wax-Rx products are HSA/FSA approved