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FREQUENTLY ASKED QUESTIONS

General Information

  • Does using Wax-Rx™ hurt?
  • It is normal to experience some pressure while washing, but ear washing should not hurt. If you experience pain, stop using Wax-Rx™ and consult your physician.
  • Will I have to use Wax-Rx over several days to get results?
  • You can completely remove your ear wax with just one use of Wax-Rx. If the problem reoccurs, the Wax-Rx system contains two additional uses.
  • How hard will I have to work to get out ear wax with Wax-Rx?
  • Ear wax can be surprisingly stubborn to remove. Sometimes vigorous washing is required. You can increase or decrease the Wax-Rx washing pressure depending on how hard you squeeze the sprayer handle. The first time you use Wax-Rx, it may take you a few tries to figure out just how hard to squeeze the sprayer for success.
  • Will one bottle of very warm water be enough to completely remove my ear wax?
  • To remove heavy wax build-up, you may need to refill the bottle with very warm water more than once. Fortunately, Wax-Rx is designed to be refillable as many times as you need.
  • Why should I use the Wax-Rx Ear Wax Removal Aid Drops before I use the Wax-Rx Washer?
  • The Wax-Rx Ear Wax Removal Aid Drops help soften stubborn wax, making it easier to remove. It is possible to remove ear wax using Wax-Rx alone, but you may have to wash more vigorously and you may experience more discomfort. This is why we recommend you always use Wax-Rx Ear Wax Removal Aid Drops before washing your ears.
  • Why do I have to use VERY WARM WATER when washing my ears? Does it really matter?
  • YES! Using cold water, or water that is less than body temperature, WILL cause dizziness. Using hot water can scald the ear canal, so ALWAYS USE VERY WARM (not hot or cold) WATER when washing your ears.
  • Why do I have to rinse with the Wax-Rx pH Conditioning Powder after I wash?
  • The slightly acidic environment of healthy ears fights off bacteria that can lead to ear infections. Washing with plain water upsets this balance, so after washing, it’s important to rinse the ear with water that has been conditioned to be more like the pH of the ear.
  • Can I use Wax-Rx while I’m standing up?
  • No. ALWAYS SIT DOWN WHEN USING WAX-RX. The inner ear is directly tied to your balance. Ear washing can cause dizziness, so ALWAYS SIT DOWN when washing your ears to prevent injury should you become dizzy.
  • How can I prevent dizziness when washing my ears?
  • Not everyone experiences dizziness during ear washing, but it does occur in some. To help prevent dizziness, NEVER USE COLD WATER when washing your ears. If you should become dizzy, STOP IMMEDIATELY and rest your head until the dizziness passes. Once the dizziness passes, you can try again. When you do, make SURE you are using VERY WARM WATER and make SURE you are SEATED. If the dizziness does not pass, consult your physician.